Employee Assistance Program Clinical Counselor

Mass General Brigham in Healthcare , in Human Resources
  • Boston, Massachusetts, 165 Cambridge 165 Cambridge Street US, 02114 View on Map
  • Post Date : March 27, 2021
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Job Description

About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Overview

Mass General Brigham is committed to providing innovative and high-quality patient care in a diverse, dynamic system and, engaged in and committed to, creating an inclusive work environment. We endeavor to create a workforce of professionals with different backgrounds to strengthen our commitment to serve our diverse population.

The EAP Counselor supports the mission of the EAP and provides employee assistance services to staff, employees, and their household members across Mass General Brigham, and to the employees of all affiliated client companies that have arranged for EAP services. These services include clinical assessment, short term counseling and referral, establishment of community linkages and a provider network, case monitoring and follow-up. This position requires the ability to work independently with supervision. An EAP Counselor is expected to participate in EAP projects and committees as needed.

Principal Duties and Responsibilities

• Provides confidential EAP services to staff, employees and their household members including the following: assessment/problem identification, consultation, short-term counseling, crisis intervention, referral, case management, follow up and return to work conferences. Serves as liaison, with client’s permission, between EAP clients, supervisory personnel, and referral resources to ensure rigorous follow-up and successful reintegration into the workplace for employees returning from leave.
• Provides mental health and substance abuse assessments.
• Follows standard operating procedures and practices for EAP service delivery that ensure client confidentiality, and timely, ethical and quality services.
• Provides crisis intervention for individual employees in response to traumatic incidents as needed.
• Maintains timely case documentation in confidential files with data accessible for EAP management information systems and program evaluation. Enters consultation and other activity data into EAP database in compliance with EAP policies.
• Develops, updates, coordinates and evaluates information and referral resources, including internal and community referral resources that provide affordable, high-quality services to EAP clients.
• Consults with Partners-wide managers and supervisors about potential referrals to the EAP and workgroup issues, assessing the need and appropriate intervention.
• Collaborates with Occupational Health, Employee Relations, Human Resources, and other relevant departments about problems with employees.
• Delivers employee orientations to familiarize employee population with EAP services and delivers EAP work-life and well-being training as needed.
• Facilitates and presents workshops and seminars on a variety of issues that raise awareness and/or enhance employees’ wellbeing in the workplace.
• Contributes to the support of the program’s overall goals and objectives through participation in meetings and activities.
• Provides on-call coverage and back up on-call coverage and is available for after-hour response.
• Adheres to federal, state, and professional laws and regulations regarding all the above matters.
• Participates in professional EAP organizations, and in-service and other training.



• Minimum of a master’s degree in social work, counseling psychology or related clinical human service discipline.
• License required.
• Bilingual – Spanish/English fluency preferred (speaking, reading and writing)
• Minimum of 2-5 years of professional experience post master’s degree.
• Training and clinical experience in chemical dependency preferred.
• Attainment and maintenance of CEAP, if candidate does not already have this certification, as well as maintenance of professional licensure.
• Previous EAP experience preferred.

Skills, Abilities and Competencies

This position requires knowledge of and ability to work with the diverse issues and needs of various multicultural, ethnic, socio-economic, educational, age-specific and gender populations found within the organization. EAP Counselors must also have working knowledge of and the ability to intervene in a broad range of clinical problems such as family, interpersonal, parent-child, substance abuse, and suicide/homicide risk.

Knowledge and experience with:
• Ability to work with diverse groups of people
• Crisis intervention
• Clinical assessment including alcohol/drug assessment and intervention
• Brief counseling
• Motivational interviewing
• Assessment and Referral
• Client follow-up
• Clinical measurement tools (i.e. PHQ) preferred

Additional skills:
• Excellent verbal and written communication; able to relate effectively with management, professional staff, union/non-union personnel at all levels
• Good organizational and time management
• Public speaking skills preferred
• Computer proficiency including Microsoft Office.

Employee will work in an office setting when seeing clients. Travel between EAP offices to provide client or organizational services will be required. Services are provided in multiple locations (i.e. training seminars and workgroup interventions are usually done at the work-site). Intermittent on call evening and emergency coverage is required.

 EEO Statement Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

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